FAQ

What are your prices?

What is included in the monthly fee?

Can I sign up a month at a time?

Ivy Family Medicine requires 12 month commitment, even if you don’t need to see us each month.This ensures that you are able to receive the personal care you need when you need it, usually within 24 hours of contacting us.

How do I pay you?

We do not accept payment from insurance companies. You may pay on a monthly, quarterly, semi yearly or yearly cycle. We prefer that you set up payment online here.  We can withdraw a scheduled payment from your checking account or your credit card.  You may also pay us with check or cash, but you will need to be current on your scheduled payments prior to seeing us. Any outstanding balance will be due at the time of service. We charge $35 for any returned checks.

What are the laboratory, radiology and hospital charges?

Dr. Hargrove has negotiated reduced rates for laboratory testing with UVA, SMJH and Labcorp. Her negotiated rates are often far less expensive that what you would pay, even with insurance. Reduced fee imaging can be obtained at Augusta Medical Center using the MDSave website.  Any lab tests or imaging needed will be performed at Martha Jefferson, The University of Virginia, or an independent laboratory. These organizations are not part of our practice and will bill your insurance directly for their services, unless you are using our negotiated lab pricing. For all laboratory, radiology and hospital charges, you may first want to determine if these providers are covered by your individual plan.  If you have questions about bills and cannot resolve them with insurance company or other provider directly, please let us know.

What is the best way to contact the office?

In the event of a life-threatening emergency, please seek immediate medical attention by calling 911 or going directly to the nearest emergency room; do not wait for a response from the office. We routinely check email and phone messages during scheduled business hours. Please use our website to contact us for matters such as appointment scheduling, prescription refill requests, billing questions and other non-urgent questions.   If you are an established patient calling after business hours, and you feel that you cannot safely wait to speak with us until the next business day, please call the contact number identified on our office voicemail. We do not check email outside of regular office hours.

How can I refill my prescription?

Refills will be filled within 24 hours of requesting them. It is best to ask your pharmacy to send us the request electronically. You may also email us or leave a phone message with the name of your medication, dosage and pharmacy that you will use. Please assume that we will refill your medication unless you hear from us. Refill requests placed on Friday will be ready the following Monday, unless specifically requested.

How can I update my information?

Right now, any updates to your record must be made by the office staff. You can email or call us with the information, or we can change it while you are in the office.

What is your medical record policy?

You are entitled to ask to modify your medical record if you believe it is incomplete or inaccurate.
All requests to transfer records must be made in writing.